# Voice Summary

> Record once. Search the spoken word forever.

Canonical: https://erp-ai.ireadcustomer.com/products/voice_summary
Published: 2026-05-02
Category: Speech-to-Text Business Intelligence

## Summary

Voice notes become structured, searchable, AI-summarised records — attached to the right customer and project, ready in minutes, not days.

## What you get

- **Long-form transcription** — Internal chunker + Gemini pipeline handles 2-hour recordings without truncation. ffmpeg pre-processing strips silence and chunks parallel batches.
- **Structured business context** — Extracted fields render as readable rows — customer name, project, action items, blockers — not raw JSON.
- **Ask anything, after the fact** — The right-side AI panel takes ad-hoc questions about the recording: 'What did we promise on delivery?' answered in seconds.
- **Resilient to ops failures** — Stuck-row sweep + manual retry button. A killed worker no longer leaves a recording spinning forever.

## Detail

Voice Summary turns a phone call into a usable record. The recording goes
in; a structured summary, an action list, and a searchable transcript come
out — attached to the right customer and project automatically.

## The two-hour problem

Most transcription services choke past twenty minutes. Real sales meetings,
customer calls, internal reviews — they run long. Voice Summary uses an
ffmpeg-based chunker to feed the Gemini pipeline parallel slices, then
re-merges them into a coherent narrative.

> The shortest path from a meeting to a follow-up email is the one without re-listening.

## What you get back

- A clean, formatted transcript.
- A summary keyed to the customer and project.
- An action list with named owners.
- An ad-hoc query box: ask the recording anything, get an answer in seconds.

## Compose with

- [CRM](https://erp-ai.ireadcustomer.com/products/crm.md): Customers as a first-class object, not a row in a spreadsheet.
- [AI Chat Summary](https://erp-ai.ireadcustomer.com/products/ai_chat.md): LINE conversations become a clean ledger of what was actually agreed.
- [Projects](https://erp-ai.ireadcustomer.com/products/projects.md): The work, the people, and the conversations — on one timeline.

## Frequently asked

### How long can a single recording be?

Tested on 2-hour internal meetings. Audio is split into parallel chunks and re-merged transparently.

### What languages?

Thai and English are the production targets. Other languages work but are not officially supported yet.

### Where is the audio stored?

Inside your tenant's Drive (Google Workspace). The platform never holds raw audio outside the tenant boundary.