# AI Chat Summary

> LINE conversations become a clean ledger of what was actually agreed.

Canonical: https://erp-ai.ireadcustomer.com/products/ai_chat
Published: 2026-05-02
Category: Conversational Analytics

## Summary

Connect a LINE OA, get tenant-scoped chat summaries, group rosters, and approval workflows — without leaving the ERP.

## What you get

- **LINE OA ingestion** — One reusable activation code works across many LINE groups. Signed webhooks; raw events persisted; auditable end-to-end.
- **Per-group, per-customer summaries** — Each group's daily summary lands on the linked customer record. Sales teams see what was promised without scrolling chat history.
- **Approvals + room mapping** — Pending groups surface in an Approvals page with refreshed names from LINE. Once approved, every summary is tagged to the right customer.
- **Scope-aware AI side-panel** — Page / Module / Global scope. Ask the panel a question on /crm/customers and it knows it's a CRM question, not an Inventory one.

## Detail

A LINE OA is where most Thai sales conversations actually happen. AI Chat
Summary captures that traffic, scopes it to the right customer, and gives
your team a daily ledger of agreements and open questions.

> If a sales conversation happens in chat and nobody summarises it, did the deal really move?

## Why scope matters

The AI side-panel is scope-aware: at `/crm/customers/[id]` it answers about
that customer; at `/inventory` it answers about stock. It does not pull
context from sibling pages or other modules unless explicitly granted —
the scope tag is set on the conversation and is immutable after the first
turn.

## Auditable by design

Raw webhook events are persisted. Approval state is logged. The activation
code carries through `active / claimed / approved` without resets, so an
auditor can reconstruct who connected what, when.

## Compose with

- [CRM](https://erp-ai.ireadcustomer.com/products/crm.md): Customers as a first-class object, not a row in a spreadsheet.
- [Voice Summary](https://erp-ai.ireadcustomer.com/products/voice_summary.md): Record once. Search the spoken word forever.
- [Projects](https://erp-ai.ireadcustomer.com/products/projects.md): The work, the people, and the conversations — on one timeline.

## Frequently asked

### What about WhatsApp and Facebook?

Connectors page already lists Facebook and WhatsApp as upcoming. LINE is the production target for the Thai SME segment.

### Can the AI panel write back into the data?

Yes, through tool-use endpoints — but only within the user's tenant, role permissions, and active scope. RBAC is checked on every tool call.

### Is there a way to keep an old summary out of the AI?

Yes. Summaries can be archived; the AI's retrieval layer respects the same archived/deleted flags as the UI.